Our Refund Policy

At PosPapa, we are committed to delivering high-quality Point of Sale (POS) solutions and exceptional customer support to businesses worldwide. We understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the terms and conditions under which refunds are granted for our products and services.

>. General Principles

• Refunds are considered on a case-by-case basis in accordance with this policy.
• Refund requests must be made in good faith and with legitimate grounds.
• All refund requests must be submitted to info@pospapa.com or through your customer dashboard.
• PosPapa reserves the right to approve, deny, or partially approve a refund request.

>. Eligibility for Refunds

Refunds may be granted under the following circumstances:

a) Subscription Services

• Monthly/Annual Subscriptions:
• Refunds are available within 7 days of initial purchase or renewal if you are dissatisfied with our services and have not significantly used the platform.
• After 7 days, subscription fees are non-refundable, but you may cancel your plan to avoid future billing.
• Pro-Rated Refunds:
• No pro-rated refunds will be provided for unused time in an active subscription.
• Your subscription will remain active until the end of the billing cycle if canceled after the refund period.

b) Hardware Purchases (if applicable)

• Refunds are available within 14 days of delivery for POS hardware purchased directly from PosPapa, provided:
• The item is returned unused, in original packaging, and in resalable condition.
• Return shipping costs are the customer’s responsibility unless the product is defective or damaged upon arrival.
• Non-Eligible Hardware:
• Custom-configured or specially ordered hardware is non-refundable.
• Products damaged due to misuse, negligence, or improper handling are not eligible.

c) Defective or Faulty Products

• If hardware is faulty or defective, you must notify us within 7 days of delivery.
• A replacement, repair, or full refund will be offered depending on the circumstances.

d) Training, Setup & Customization Services

• Fees paid for setup, installation, onboarding, training, or customization services are non-refundable, as these are labor-based services.

>. Non-Refundable Items

Refunds will not be issued for:

• Services or products purchased through third-party vendors not directly affiliated with PosPapa.
• Any fees related to transaction processing, third-party integrations, or payment gateways.
• Services that have been fully delivered or consumed.
• Accounts found in violation of our Terms of Service.

>. Refund Request Procedure

To request a refund:

1. Contact our Customer Support Team at support@pospapa.com with the subject line “Refund Request”.
2. Provide the following details:

• Full name and account email.
• Order or subscription reference number.
• Reason for the refund request.

1. Our support team will review your request and respond within 5–10 business days.

>. Refund Method

• Approved refunds will be processed to the original payment method used at the time of purchase.
• Refunds may take 7–14 business days to appear in your account, depending on your bank or payment provider.

>. Currency & International Payments

• All refunds are processed in the original currency of purchase.
• Any differences in exchange rates or transaction fees charged by banks or payment providers are the responsibility of the customer.

>. Changes to this Policy

PosPapa reserves the right to amend or update this Refund Policy at any time to reflect business needs, customer feedback, or legal requirements. Changes will be effective immediately upon posting on our website.

>. Contact Us

If you have questions about our Refund Policy or wish to initiate a request, please contact us:

📧 Email: info@pospapa.com

🌐 Website: www.pospapa.com